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Payment, Orders, Lens Processing, & Shipping

Returns & Exchanges

Find information about returns & exchanges by clicking here. Find information about shipping here.

How to exchange glasses

Find instructions below for the two types of exchanges possibleTo exchange for the same frame but another color
To initiate a return, please visit our returns portal and provide the following information:Avulux Web Order Number: (e.g. AVLX1234)

Custom Cut Lens Processing & Shipping (Rx & Seasonal)

Prescription Lens Processing Once a prescription lens order is placed, the Avulux lab surfaces, cuts, and mounts the lenses into the frames chosen at checkout. Prescription lens orders, on average, take one to two weeks. Rarely, due to shipping delay

Payment Methods, Financing, and Gift Cards

Direct Payment Methods Payment via Credit Card or Debit Card Payments via credit or debit card are accepted on Avulux.com. Avulux uses Shopify Payments as the credit card processor. Payments are PCI compliant and encrypted. Shop Pay, Apple Pay, Googl

Insurance Coverage

Health Insurance While we're unable to bill your insurer for your purchase, you may be able to request reimbursement for your Avulux purchase from your insurer. We'd be happy to provide any documentation you may need to request reimbursement from y

International Shipping, Duties, & Taxes

International Shipping Avulux orders ship from the United States (including avulux.com, avulux.ca, and avulux.co.uk orders). Shipping options at checkout marked as Worldwide, DHL, UPS Worldwide etc. signify that your shipment will arrive from outis

Countries We Ship To

You can find a drop-down menu with all the countries that Avulux ships to at the footer of our website. See image below:. If your country is not on this list, we are not currently shipping there. We ship prescription Avulux glasses in the USA and UK.

Return Window

The return policy is 60 days from shipping date. We offer a generous return and exchange policy, but in exchange, our return window is firm. Our return policy page has further information: https://avulux.com/pages/shipping-returns. 60 days allows for

Does Avulux have a phone number?

Yes, the number is +1 833-288-5890 and we’d be happy to hear from you. We are not always able to answer every phone call, but please leave us a message and we will call you back as soon as possible. For the fastest response, please email us at info@a