# avulux

> Public Help Center articles for avulux.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Avulux Migraine & Light Sensitivity Lenses Explained](https://help.avulux.com/en-US/avulux-migraine-light-sensitivity-lenses-explained-123136.md): Avulux Migraine & Light Sensitivity Lenses The Avulux Migraine & Light Sensitivity lens is a multi-band, precision optical filter that is designed to filter (i.e. block/remove) the most harmful wavelengths of light that have been shown to trigger and
- [Choosing Between Prescription and Non-Prescription Lenses](https://help.avulux.com/en-US/choosing-between-prescription-and-non-prescription-lenses-123142.md): Overview For customers who do not require a vision correction prescription, all frames available on avulux.com can be purchased with non-prescription Avulux lenses. For customers requiring a vision correct prescription, there are several options summ
- [How to Purchase Prescription Lenses](https://help.avulux.com/en-US/how-to-purchase-prescription-lenses-151714.md): Our lab typically starts working on your prescription glasses the same day your order is placed. Prescription orders can take up to 14 business days to complete. Once complete, we ship the glasses to you based on the shipping speed you select at chec
- [Avulux Lens Color](https://help.avulux.com/en-US/avulux-lens-color-264930.md): Avulux lenses are unique, patented, and made in the USA in small batches. It's important to know that the color of the Avulux lens does not drive its precision filtration properties. The unique organic properties of the dyes drive filtration.
- [Prescription Lens Types and Pricing](https://help.avulux.com/en-US/prescription-lens-types-and-pricing-264932.md): We offer several types of prescriptions based on your needs and eye care provider's recommendations. Single vision lenses are glasses that correct vision at a single distance (near or far). Pricing for a Single Vision prescription is added to the bas
- [Scratched or Damaged Lenses](https://help.avulux.com/en-US/scratched-or-damaged-lenses-264945.md): Scratched or damaged lenses cannot be repaired. If you'd like to replace the lenses in your frame, you may send in your frame.
- [Avulux Light Filtration](https://help.avulux.com/en-US/avulux-light-filtration-841024.md): Avulux Migraine & Light Sensitivity Lenses deliver 2x better light quality than conventional light management lenses — precisely filtering harmful wavelengths while preserving soothing green light. Avulux lenses are specifically designed to filter ha
- [Which Lens Should I Choose?](https://help.avulux.com/en-US/which-lens-should-i-choose-5369422.md): Avulux offers multiple lens options. The best starting point is the lens that matches where you struggle most (indoors/screens vs. brighter outdoor environments), plus how often you need performance outdoors. Start with the Avulux lens if you want a
- [What's the Difference Between Avulux Adapt vs Atlas?](https://help.avulux.com/en-US/whats-the-difference-between-avulux-adapt-vs-atlas-5369687.md): Avulux Adapt and Avulux Atlas are two Avulux lens options designed for different lighting needs and preferences. Both are built on Avulux’s precision light-filtering approach to help people living with migraine and light sensitivity manage the impact
- [Choosing the Right Frame](https://help.avulux.com/en-US/choosing-the-right-frame-123141.md): Size Guide To find the frame that best fits you, start with the measurements on a pair of glasses that fit you well. Use these measurements as a reference to find the best fitting pair of Avulux® frames for you. Most frames will have three (3)
- [Adjusting Your Frames for a Better Fit](https://help.avulux.com/en-US/adjusting-your-frames-for-a-better-fit-123143.md): Adjusting Temple Arms There may be a few reasons why you'd want to adjust your temple arms: The glasses aren't level on your face. The temple arms are causing discomfort behind your ears. The arms are squeezing your head. The glasses are sliding dow
- [Avulux and Limited Edition Frames](https://help.avulux.com/en-US/avulux-seasonal-and-limited-edition-frames-123144.md): Avulux Frames Avulux branded glasses frames are the Lilu, Xyko, and Bli. These frames have our Avulux logo and they were designed by our team. We keep these frames in stock with our non-prescription Avulux Migraine & Light Sensitivity lenses in them,
- [Virtual Try-On](https://help.avulux.com/en-US/virtual-try-on-136168.md): Store code: Avulux
- [Replacing a broken or damaged frame](https://help.avulux.com/en-US/replacing-a-broken-or-damaged-frame-264934.md): Unfortunately we are not able to repair damaged frames. We suggest finding a local optical shop that offers a repair service if you'd like your frames repaired. Alternatively, you may contact us via email and we can sell you a replacement frame. Acet
- [Will this frame work for Avulux in your Frames?](https://help.avulux.com/en-US/will-this-frame-work-for-avulux-in-your-frames-274825.md): Avulux in your Frames is available with the original Avulux lens, Avulux Adapt, and Avulux Atlas. Please note: lenses mounted into a customer's own frame are final once cut and cannot be returned. You want to choose a frame that will provide you suff
- [Lens and Frame Materials](https://help.avulux.com/en-US/lens-and-frame-materials-275129.md): Lens Materials. Avulux lenses are made of high quality polycarbonate and made using an entirely unique manufacturing process using proprietary materials not found in other lenses. At this time, we do not make Avulux lenses in other materials. Frame M
- [Swapping Lenses in or out of Frames](https://help.avulux.com/en-US/swapping-lenses-in-or-out-of-frames-275133.md): Most metal frames will have a small screw along the side that needs to be loosened or removed so that you may remove the lens. Once you remove the screw, remove the lenses. Remove the screw on your new frame, place your lenses, and replace the screw.
- [Returns & Exchanges](https://help.avulux.com/en-US/returns-exchanges-123135.md): Find information about returns & exchanges by clicking here. Find information about shipping here.
- [How to exchange glasses](https://help.avulux.com/en-US/how-to-exchange-glasses-264935.md): Find instructions below for the two types of exchanges possibleTo exchange for the same frame but another colorTo initiate a return, please visit our returns portal and provide the following information:Avulux Web Order Number: (e.g. AVLX1234)Shippin
- [Custom Cut Lens Processing & Shipping (Rx)](https://help.avulux.com/en-US/custom-cut-lens-processing-shipping-rx-seasonal-123137.md): Prescription Lens Processing Once a prescription lens order is placed, the Avulux lab surfaces, cuts, and mounts the lenses into the frames chosen at checkout. Prescription lens orders, on average, take one to two weeks. Rarely, due to shipping delay
- [Payment Methods, Financing, and Gift Cards](https://help.avulux.com/en-US/payment-methods-financing-and-gift-cards-123138.md): Direct Payment Methods Payment via Credit Card or Debit Card Payments via credit or debit card are accepted on Avulux.com. Avulux uses Shopify Payments as the credit card processor. Payments are PCI compliant and encrypted. Shop Pay, Apple Pay, Googl
- [Insurance Coverage](https://help.avulux.com/en-US/insurance-coverage-123139.md): Health Insurance While we're unable to bill your insurer for your purchase, you may be able to request reimbursement for your Avulux purchase from your insurer. We'd be happy to provide any documentation you may need to request reimbursement from y
- [International Shipping, Duties, & Taxes](https://help.avulux.com/en-US/international-shipping-duties-taxes-123140.md): International Shipping Avulux orders ship from the United States (including avulux.com, avulux.ca, and avulux.co.uk orders). Shipping options at checkout marked as Worldwide, DHL, UPS Worldwide etc. signify that your shipment will arrive from outis
- [Countries We Ship To](https://help.avulux.com/en-US/countries-we-ship-to-264947.md): You can find a drop-down menu with all the countries that Avulux ships to at the footer of our website. See image below:. If your country is not on this list, we are not currently shipping there. We ship prescription Avulux glasses in the USA only. I
- [Return Window](https://help.avulux.com/en-US/return-window-277294.md): Non-prescription Avulux lenses — including Avulux, Avulux Adapt, and Avulux Atlas — are returnable within 60 days of your ship date, whether or not they have Anti-Reflective (AR) coating. AR coating does not affect returnability, even though it comes
- [Does Avulux have a phone number?](https://help.avulux.com/en-US/does-avulux-have-a-phone-number-275132.md): Yes, the number is +1 833-288-5890 and we’d be happy to hear from you. We are not always able to answer every phone call, but please leave us a message and we will call you back as soon as possible. For the fastest response, please email us at info@a
- [Find an Avulux Authorized Provider](https://help.avulux.com/en-US/find-an-avulux-authorized-provider-840971.md): Avulux Migraine & Light Sensitivity lenses can be purchased through Avulux Authorized Providers. These Avulux providers are trained eye care providers (like optometrists, opticians, ophthalmologists, etc.). Most providers have sample Avulux Migraine